Easy, you can email us to info@uae.mourahshop.com or contact +971585950114 and we will respond to you within 24 hrs.

We cannot guarantee specific delivery time but we are working hard to offer next working day delivery for orders placed in Dubai, Sharjah, Ajman within city limit and 48-72 hours for order placed in Abu Dhabi, Ras Al-khaima, Umm Alquaeen & Fujairah

We strive to service all our clients in all over UAE, Unfortunately there are specific remote and none-serviceable area which will currently do not cover. Please reach out to our customer service to learn more about remote and none-serviceable areas.

Our shoppers can pay at the checkout page using all major credit cards like Visa, MasterCard. Also they can opt in for cash on delivery

All major credit cards like Visa, MasterCard

No, we currently only have cash on delivery option, we are working hard to enhance our customers’ shopping and payment experience.

No, we are currently working with other partners in order to offer our shopper more convenient payment and installment options.

Please call your bank to apply the 0% installments plan.

Yes, we offer express services only servicing all areas of Dubai.

Yes, as long as the order is not yet delivered. Please contact the call center to cancel the order

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mourahshop.com

Need help?
Contact us at info@mourahshop.com for questions related to refunds and returns.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mourahshop.com and our team will arrange for the collection.

Need help?
Contact us at info@mourahshop.com for questions related to refunds and returns.

Refund to card depends on your bank terms and conditions, mostly the refund takes 2 weeks.

Yes, the tax invoice is emailed automatically. You can reach out to our customer service for any inquiries.

Yes, all our products have 12 month warranty against manufacturing defects

All our products are designed to be easily self-assembled by
our customers. The package of the product includes easy to follow step-by-step
assembly manual plus all the necessary tools and accessories to put the parts
together.

If you need further information and assistance on the assembly of the product, please reach out to our customer service info@uae.mourahshop.com or contact +971585950114.

Please contact us to info@mourahshop.com give your reference order number. Our customer service agents will be happy to reschedule your delivery date and location as per your convenience.